The growing evolution of new digital solutions (Cloud Computing, SMACS, etc.) reinforces the need for IT consulting and user assistance. Some ESNs are qualified as a “one-stop-shop” to meet such needs. In this case, as its name suggests, your IT service provider will be your main point of contact with regard to the management, maintenance, optimization and security of your information system. Here are some good reasons to consider a one-stop-shop. With it support kent you can now you can find the best deal.
One-stop shop: a single entry point for all your IT problems
Do you have a question? Do you need IT advice? Do you have a malfunction with your business software? Do you have a problem with your computer? Etc. Don’t waste your time anymore, contact your one-stop-shop directly.
Your contact, who knows your mode of operation and your problems, will be able to quickly process your request. In this way, you free your business from IT constraints which allows you to focus on your core business.
Responsive and transparent incident management
Each user intervention or request must be dealt with quickly, efficiently and transparently by the services of your one-stop-shop. The transcription of all these actions makes it possible to continuously optimize the processes in order to reach a maximum quality level of user satisfaction.
Save time and money
By using a one-stop-shop, you make sure to respond to your problems of reducing the operating costs of your information system. Indeed, the global support offered by your IT service provider will allow your teams to no longer waste time with IT problems, to focus on their core business, to maintain your hardware and software solutions in operational conditions, to have reactive incident management and therefore gain in productivity and reduce associated costs.
Better control of your IT budget
Thanks to the wide scope of your single window, your maintenance, outsourcing and IT assistance budgets are controlled and anticipated. Knowing your environment perfectly, the technicians will be able to offer you offers tailored to your needs and especially to your development prospects.
One-stop shop: a high level of expertise
Specialized technicians are available to you. Since they know your technical environment, they will be able to anticipate your potential needs. They will be able to optimize the IT solutions of your IS, whether they are hardware and software.
They also guarantee you a high level of expertise as well as great responsiveness. They ensure, for example, the monitoring of your infrastructure, the maintenance of IT equipment on-site or remotely, the coordination on your behalf of the service providers you have chosen. These technicians are also constantly trained to keep abreast of the latest technologies. Their expert status implies constant upgrades the sustainability of a partnership greatly depends on their effectiveness.
Today, the computer system is vital for the proper functioning of a society. As such, the management and maintenance of components and software must be entrusted to professionals. However, training and hardware resources for the IT sector of the business can be quite expensive. In order to optimize the costs related to this service, companies prefer to outsource their IT support.